| Red Roo Australia and its related bodies
corporate (collectively referred to as "Red Roo Australia",
"we", "our" and "us" and severally
referred to as a "Red Roo Australia entity") are
subject to the National Privacy Principles in the Privacy
Act 1988 (Cth).This Privacy Policy and Disclosure Statement
explains in general terms how Red Roo Australia protects
the privacy of your personal information under the National
Privacy Principles. It also sets out the matters, which
we are required to disclose to individuals under National
Privacy Principles 1.3 and 1.5. The principles set out in
this Red Roo Australia Privacy Policy and Disclosure Statement
will apply to any personal information you provide to Red
Roo Australia via our web site or under any agreement or
arrangement and to information, which we collect about you
from other sources.This Red Roo Australia Privacy Policy
and Disclosure Statement does not apply to acts and practices
of a Red Roo Australia entity which relates directly to
the employee records of that Red Roo Australia entity's
current and former employees.
How We Collect Your Personal Information
We generally collect your personal information directly
from you. For example, we may collect personal information
about you when you deal with us over the telephone, send
us correspondence (whether by letter, fax or e-mail) or
when you have contact with us in person.Generally, the type
of personal information we collect about you includes your
name, mailing address, telephone number and e-mail address.
In certain circumstances, we may also collect sensitive
information about you such as information about your health
if you are applying for a job with us.There may be occasions
when we need to source personal information about you from
a third party. For example, we may collect personal information
from a company for whom you work, other organisations with
whom you have any dealings, a credit-reporting agency, and
an information service provider or from a publicly maintained
record.
Our Disclosure Statement
Red Roo Australia collects personal information for the
following purposes:
- to provide you with information about Red Roo Australia
products via e-mail
- to enable Red Roo Australia to undertake Credit assessment
- to consider making offers of employment or for employment
purposes
- to receive services from you or the organisation which
employs you
- to disclose information to a manager of your superannuation
funds
In some circumstances, we collect personal information about
you from a third party source. If we collect personal information
about you in this way, we will take reasonable steps to
contact you and ensure that you are aware of the purposes
for which we are collecting your personal information and
the organisations to which we might disclose your personal
information.
How We Use or Disclose Your Personal Information
We will use and disclose personal information for the primary
purpose for which it was collected. We may also use and
disclose personal information for purposes related or ancillary
to the main reasons we collect it, such as invoicing, reminder
notices, provision of information concerning Red Roo Australia
and other services offered by us. We do not disclose personal
information we collect to third parties for the purpose
of allowing them to direct market their products and services.We
engage third party contractors to perform services for us,
which involves the contractor handling personal information
we hold. For example, we may engage third party contractors
to maintain and monitor our customer and user databases.
In these situations, we prohibit the third party contractor
from using personal information about you except for the
specific purpose for which we supply it.
Other People's Information Which You Provide To
Us
If you provide personal information to us about someone
else (such as one of your directors or employees or someone
with whom you have dealings) you must ensure that you are
entitled to disclose that information to us and that, without
us taking any further steps required by privacy laws, we
may collect, use and disclose such information for the purposes
described above. For example, you should take reasonable
steps to ensure the individual concerned is aware of the
various matters detailed in this Red Roo Australia Privacy
Policy and Disclosure Statement as those matters relate
to that individual, including our identity, how to contact
us, our purposes of collection, our information disclosure
practices, the individual's right to obtain access to the
information and the consequences for the individual if the
information is not provided.
Sharing Information Within The Red Roo Australia
Group
Each Red Roo Australia entity may disclose personal information
to other Red Roo Australia entities, which will use and
disclose the information only for the purpose for which
it was originally collected. The contact details below are
applicable to all Red Roo Australia entities.
Gaining Access To Information We Hold About You
We will, on request, provide you with access to the personal
information we hold about you unless there is an exception,
which applies under the Privacy Act such as employee records.Your
request to obtain access will be dealt with in a reasonable
time. Red Roo Australia may recover from you its reasonable
cost of providing you with access.If we refuse to provide
you with access to the information, we will provide you
with reasons for the refusal and inform you of any exceptions
relied upon under the Privacy Act.
Keeping Your Personal Information Up-To-Date
We take reasonable steps to ensure that your personal information
is accurate, complete, and up-to-date whenever we collect
or use it.If any of the personal information we hold about
you is inaccurate, incomplete or out-of-date, please contact
us immediately and we will take reasonable steps to correct
this information or, if necessary, we will discuss alternative
action with you.
Security Of Your Personal Information
We protect any personal information that we hold from misuse
and loss. We also protect it from unauthorised access, modification
and disclosure.Your personal information may be stored either
in hard copy documents or as electronic data in Red Roo
Australia's software or systems.We maintain physical security
over our paper and electronic data stores and premises,
such as locks and security systems. We also maintain computer
and network security; for example, we use firewalls (security
measures for the Internet) and other security systems such
as user identifiers and passwords to control access to our
computer system.
How To Contact Us
If you wish to gain access to your personal information
or make a complaint about a breach of your privacy or if
you have any query on how your personal information is collected
or used or any other query relating to Red Roo Australia's
Privacy Policy and Disclosure Statement, please contact
us.
Telephone
(07) 3255 8755
Fax
(07) 3255 8677
Mail
1/16 Lucy Street, Moorooka, Qld, Australia
Email
redroo@redrooaustralia.com.au
We will respond to your query or complaint as soon as
possible.
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